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CX Quality Officer will be actively involved in shaping customer-centric culture through several regular activities related to improving customer service
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software....
Responsibilities: Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools
Responsibilities: • Supports team of field collectors from back office (allocation of cases, collection of feedback) • Proactive contacting of field staff
Responsibilities: Conduct general induction and training for all collection employees. On Job Training (nesting), first week after training for new joiners
Responsibilties: Handle inbound and outbound dialer (performance tuning, peaks monitoring, capacity monitoring) Creating dialer reports on daily basis.
Communicate expatriate regulations to HQ, respective home country and CHRO to ensure HR matters for expatriate are fulfilled in timely basis and in compliance...
Responsibilities : · Receive contract package and match numbers of contract in the list and update in tracker system · Check and validate the completeness
Responsibilities: Handle daily suspicious document escalation. Maintain monthly report of suspicious document and give recommendation. Handle daily
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